Privacy Policy

Privacy Policy

Last Updated: 3rd December 2025

This Privacy Policy describes how DS MOVERS LTD (Company No. 13130852), trading as PackMove, collects and uses your personal information when you visit our website, submit a form, contact us, or use our services.

We are committed to protecting your information and complying with the UK GDPR, Data Protection Act 2018, and PECR (Privacy & Electronic Communications Regulations).

1. Who We Are

DS MOVERS LTD (PackMove)
Registered Address: 86a Aldermans Hill, London, England, N13 4PP
Email: info@packmove.co.uk
Phone: 07376 070919

We are the Data Controller of your personal information.

2. Information We Collect

We collect information through:

A. Information You Provide

  • Name

  • Email address

  • Phone number

  • Moving details (addresses, dates, inventory, access info)

  • Any messages sent through forms, email, SMS, WhatsApp, or social media

  • Marketing preferences

B. Information Collected Automatically

  • IP address

  • Device details

  • Browser type

  • Website usage

  • Analytics information

  • Cookies (including advertising cookies)

C. Information from Advertising Platforms

We collect data from:

  • Google Ads

  • Google Analytics

  • Meta Ads (Facebook & Instagram)

  • TikTok Ads

  • Lead forms submitted on social media

These may include:

  • Lead form submissions

  • Tracking pixel data

  • Ad engagement data

  • Demographic & interest information (non-identifiable)

3. How We Use Your Information

We use your information for:

A. Delivering Our Removal Services

  • Providing quotes

  • Contacting you about your enquiry

  • Booking and completing services

  • Customer support

  • Sending confirmations, receipts & updates

B. Marketing & Advertising

We use your information to:

  • Contact you by phone, SMS, email or WhatsApp regarding your enquiry

  • Send promotional offers (with your consent)

  • Run targeted advertising

  • Improve our ad performance

  • Measure and analyse conversions

C. Digital Advertising & Remarketing

We use:

  • Google Ads remarketing

  • Meta (Facebook/Instagram) retargeting

  • TikTok Pixel

  • Google Analytics tracking

  • Conversion tracking cookies

These technologies help us:

  • Show relevant ads to visitors

  • Reduce irrelevant advertising

  • Improve website performance

You can opt out at any time.

4. Legal Bases for Processing

We process your data under:

🔹 Contract – to provide moving services

🔹 Legitimate interests – customer service, marketing to warm leads, fraud prevention

🔹 Consent – newsletters, advertising cookies

🔹 Legal obligation – tax & insurance requirements

5. How We Contact You

By submitting a form, you agree we may contact you via:

  • Phone call

  • SMS / text messages

  • Email

  • WhatsApp

  • Social media messenger

This is required to provide quotes, confirm details, and follow up on your enquiry.

You may opt out at any time.

6. Sharing Your Information

We only share data with trusted service providers:

  • Google Ads

  • Meta Ads

  • Website hosting

  • Analytics platforms

  • Payment processors

  • Insurance providers

  • International logistics partners

  • Waste disposal partners

We never sell personal data.

7. Data Retention

  • Leads & enquiries: 24 months

  • Customer job records: 7 years

  • Analytics & cookies: per cookie settings

  • Marketing preferences: until you unsubscribe

8. Cookies & Tracking

We use cookies for:

  • Website performance

  • Analytics

  • Advertising

  • Conversion tracking

  • Remarketing

You can control cookies through your browser or via our cookie banner.

9. Your Rights

You can request:

  • Access

  • Correction

  • Deletion

  • Restriction

  • Objection

  • Data portability

  • Withdrawal of marketing consent

Contact: info@packmove.co.uk

10. Updates

We may update this policy occasionally.

11. Contact Us

📧 info@packmove.co.uk
📞 07376 070919
📍 86a Aldermans Hill, London N13 4PP